In short: Every HorseFil order is covered by a 60-day satisfaction guarantee. Contact support within that window to request a return.
Last updated: September 2026. Here's how the 60-day satisfaction guarantee works.
60-Day Money-Back Guarantee
Every order is covered by a 60-day satisfaction promise, per the seller's stated terms. If you're not happy with your results, contact HorseFil's support team within 60 days of your purchase date to start the return process.
How to Request a Refund
- Contact support within 60 days of your purchase date
- Returns need to ship back within 7 days of receiving instructions
- A partial refund without a return may be possible in some cases — confirm directly with support
Return Shipping
Return shipping is on the customer unless HorseFil sent the wrong or damaged item, in which case they cover it. Refunds go back to your original payment method after inspection.
Contact
Questions? Email support@horsefiiil.com.